399ba Privacy Policy
Your personal information is completely safe with us — learn how 399ba collects, uses, and protects your data.
Introduction and Scope
399ba ("we", "our") is a trusted online betting and casino platform in Bangladesh. This Privacy Policy ("Policy") explains what information we collect about you when you use our website https://399ba.cam, how that information is used, who it is shared with, and what steps we take to protect your information.
This Policy applies to all registered and unregistered users of 399ba's services. By accessing our website or creating an account, you are considered to have read and agreed to the terms of this Privacy Policy in full.
Information We Collect
During the process of registering with and using 399ba's services, we collect various types of information. These are described in detail below:
2.1 Information You Provide Directly
When you create an account on our platform, use our services, or contact us, the following information is collected:
- Full name (in Bengali or English)
- Date of birth (for age verification — only users aged 21 and above may register)
- Email address
- Bank account or mobile banking number (bKash, Nagad, Rocket)
- Residential address
- National ID or passport number (if identity verification is required)
2.2 Automatically Collected Information
When you visit our website, the following information may be collected automatically:
- IP address and device identification information
- Browser type and operating system
- Pages visited and session duration
- Referral URL and search keywords
- Information obtained from cookies and similar tracking technologies
2.3 Transaction Information
Your deposit and withdrawal history, betting activity, and records of rewards and bonus usage are stored securely.
Purpose of Data Use
399ba uses collected information for the following legitimate purposes. We never sell your information to third parties.
Account Management
Your information is used to create, verify, manage, and secure your account. Age and identity verification are part of this process.
Payment Processing
Your payment information is used to securely process your deposit and withdrawal requests and to prevent fraud.
Customer Support
Your information is used to resolve your complaints, questions, and requests accurately and promptly.
Legal Obligations
Necessary information is retained and used to comply with applicable laws, regulations, and court orders.
Security and Fraud Prevention
Information is analysed to identify and prevent suspicious activity, combat money laundering, and maintain platform security.
Service Improvement
Anonymised analytical data is used to improve the user experience and plan new features.
Cookies and Tracking Technologies
399ba's website uses cookies and similar technologies. Cookies are small data files stored on your device that help us improve the quality of our services.
4.1 Types of Cookies
- Essential Cookies: Required for the basic operation of the site, such as login sessions and security verification.
- Functional Cookies: Help remember your preferences and settings.
- Analytical Cookies: Collect anonymous statistics to understand which pages are used most.
4.2 Cookie Control
Through your browser settings you have the option to accept or reject cookies. However, disabling essential cookies may limit some features of the site.
Data Disclosure and Sharing
399ba does not sell your personal information to third parties. However, limited information may be disclosed in the following circumstances:
- Payment Processors: Information necessary to complete transactions via bKash, Nagad, Rocket, and bank transfer is shared with the relevant institutions.
- Technology Service Providers: Only the information required is shared with trusted third-party services used to operate the site, and they operate under confidentiality agreements.
- Legal Obligations: Information may be provided in response to a court order or a lawful request from a law enforcement authority.
- Business Transfers: In the event of a company merger or acquisition, information may be transferred, but it will remain protected under this Policy.
Data Security Measures
399ba has adopted the highest technical and organisational measures to protect your personal and financial information:
- SSL Encryption: Our entire website is secured with SSL/TLS encryption, so all data exchanged between your browser and our servers remains encrypted.
- Secure Data Storage: All personal information is stored in encrypted databases and backed up regularly.
- Access Control: Only authorised staff can view user information, and strict access policies are followed.
- Two-Factor Authentication: Two-factor authentication (2FA) is available to further strengthen account security.
- Regular Security Audits: Regular audits and penetration testing are conducted to identify security vulnerabilities on the site.
However, no transmission over the internet is entirely risk-free. While we ensure the highest level of protection, a guarantee of perfect security is not possible. Please keep your password confidential and notify our support team immediately if you notice any suspicious activity.
Data Retention Period
We retain your information for as long as necessary to provide our services or to meet legal obligations:
- Information for active accounts is retained for the duration of the account.
- Even after an account is closed, certain information may be retained in accordance with applicable law for legal and regulatory reasons.
- Transaction records are kept for the period required under financial regulations.
- After the specified period, information is securely deleted or anonymised.
Your Rights
You have the following rights regarding your personal information. Contact us to exercise any of these rights:
Right to Access
If you would like to know what information we hold about you, please submit a request. We will provide that information as promptly as possible.
Right to Rectification
If your information is incorrect, please request a correction. You can also update your information from your account settings.
Right to Erasure
In certain circumstances you may request that your information be deleted. We may be required by law to retain some information.
Right to Object to Processing
You may object to the use of your information for certain purposes, particularly in the case of marketing communications.
Protection of Minors
399ba strictly refrains from providing services to minors. This platform is for users aged 21 and above only. We do not knowingly collect or store information from any minor.
Age is verified at the time of registration, and additional proof of identity may be requested in cases of doubt. If we become aware that information from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed.
Policy Changes and Updates
399ba reserves the right to change or update this Privacy Policy at any time. For any significant changes:
- The updated Policy will be published on this page and a new "Last Updated" date will be shown at the top of the page.
- Registered users may be notified by email of significant changes.
- Continued use of 399ba after any changes will be considered your acceptance of the new Policy.
For this reason, we recommend that you visit this page regularly.
Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise any rights relating to your information, please contact us through the following:
399ba Online Betting and Casino Platform
[email protected]
24/7 direct support in Bengali — available from any page on the site
Usually within 24 hours (Bangladesh Standard Time / BST UTC+6)
We take your privacy very seriously. We will try to resolve any complaint or concern you bring to us as quickly as possible. Thank you sincerely for your trust in 399ba.