399ba Terms and Conditions

1. Introduction and Applicability

399ba ("we", "our", "platform") is an online betting and casino service provider. These terms and conditions ("Terms") apply to the 399ba.cam website and all services connected to it.

By registering, logging in or using any service on the platform, you are considered to have fully agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using the platform.

These Terms apply to users residing in Bangladesh. Only those aged 21 or above may use this platform.

2. Account Registration and Management

2.1 Eligibility Requirements

• The applicant must be 21 years of age or older.
• Each user may operate only one account.
• All information provided during account registration must be accurate, complete and truthful.
• Only one account is permitted per IP address, device and household.

2.2 Identity Verification

399ba may at any time request valid documents such as a National ID (NID), passport or driving licence for identity verification. Withdrawal requests may be held until verification is complete.

2.3 Account Security

It is your responsibility to keep your account login details (username and password) confidential. 399ba is not liable for unauthorised access to your account. If you believe your account security has been compromised, notify our support team immediately.

3. Bonuses and Promotional Offers

399ba provides various bonuses and promotional offers. All bonuses are subject to their own terms, and bonus funds cannot be withdrawn without meeting a specified wagering or betting rollover requirement.

3.1 Welcome Bonus

3.2 General Bonus Terms

• Bonuses will be credited to the main account only and may be used exclusively on designated games on the platform.
• Multiple bonuses cannot be used at the same time unless explicitly stated otherwise.
• 399ba reserves the right to cancel any bonus if evidence of bonus abuse, multiple accounts or fraud is found.
• 399ba reserves the right to change the terms of bonus offers.
• VIP weekly cashback and other reward programmes are subject to their own separate terms.

4. Deposits, Withdrawals and Payment Policy

4.1 Accepted Payment Methods

399ba currently supports the following payment methods: bKash, Nagad, Rocket and bank transfer. New methods may be added in the future.

4.2 Deposit Terms

• The minimum deposit amount is ৳200 by any method.
• Deposits are generally reflected in the account instantly.
• Withdrawals must be made via the same method used for the deposit or a related method.
• You must use a payment method registered in your own name.

4.3 Withdrawal Terms

• The minimum withdrawal amount is ৳1,000.
• Withdrawals are generally processed within 1 hour.
• Withdrawals may be delayed if identity verification has not been completed.
• Withdrawals may be held if the wagering requirements of an active bonus have not been met.
• In cases of suspicious transactions, 399ba reserves the right to temporarily suspend a payment for investigation purposes.

5. Betting and Gaming Rules

5.1 Rules for Placing Bets

Once a bet is confirmed, it cannot be changed or cancelled unless there is a technical error or a reason for the event to be cancelled. It is the user's responsibility to check all terms and odds carefully before placing a bet.

5.2 Prohibited Activities

• Match fixing, manipulation or any attempt to gain an advantage through dishonest means is strictly prohibited.
• Placing bets using bots, automated software or artificial intelligence is not permitted.
• Bonus abuse or the use of arbitrage betting strategies is prohibited.
• Account sharing or placing bets on behalf of another person is prohibited.

5.3 Technical Errors

If incorrect odds are displayed or abnormal results occur due to a technical error, 399ba reserves the right to cancel the relevant bets and refund the staked amount. In such situations, the platform's decision will be considered final.

5.4 Special Conditions for Sports Betting

For bets on cricket (including BPL, IPL, T20 World Cup and Bangladesh Tigers), football (FIFA and various leagues), kabaddi and other sports, if an event is cancelled or postponed indefinitely, action will be taken in accordance with the applicable rules.

6. Prohibited Activities and Account Closure

The following activities are strictly prohibited on the 399ba platform and detection of such activities may result in permanent account closure:

• Creating multiple accounts or opening new accounts to claim bonus benefits.
• Providing false or incorrect identity information.
• Money laundering or transactions involving illegal funds.
• Hacking, sending viruses or attempting to damage the system.
• Harassing other users or using abusive language.
• Operating an account on behalf of a minor.
• Attempting to disrupt the normal operation of the platform.

6.1 Account Closure Process

In the event of any of the above violations, 399ba reserves the right to temporarily or permanently close an account without prior notice. Any winnings or bonuses obtained through a violation may be forfeited.

7. Data Protection and Privacy

399ba places the highest importance on protecting your personal information. The platform uses SSL encryption technology to keep your data secure. To learn more about our full privacy policy, please visit the Privacy Policy page.

7.1 Data Collection and Use

• Personal information provided at registration is used solely for the purpose of delivering services and verifying identity.
• Your financial transaction data is stored in encrypted form.
• Personal information is not sold to third parties.
• Information may need to be shared with relevant authorities due to legal obligations.

8. Responsible Gaming Policy

399ba believes gaming should be a recreational activity. We encourage users to play responsibly and are committed to preventing problematic gaming.

• Only those aged 21 or above may use the platform.
• Users may set their own deposit and betting limits.
• Self-exclusion requests can be made through the support team.
• Contact us for assistance and guidance on problematic gaming.

To learn more about responsible gaming, visit our Responsible Gaming page.

9. Limitation of Liability

399ba operates as a safe and reliable platform. However, 399ba will not bear any liability in the following situations:

• Loss caused by the user's own negligence or error.
• Transaction delays due to disruption of third-party payment services.
• Bets lost due to loss of internet connection.
• Temporary suspension of service due to legal obligations.
• Disruption to normal operations due to unexpected technical issues.

10. Complaints and Dispute Resolution

If you have a complaint or dispute about any matter, please contact our support team first. We review all complaints with the utmost care.

10.1 Complaints Process

1. Contact the support team via live chat or email with full details.
2. Provide the relevant transaction ID, date and any other information.
3. Our team will generally review the complaint and communicate a decision within a reasonable time.
4. Additional information or documents may be requested if necessary.

10.2 Final Decision

In the event of any dispute, the decision of 399ba management will be considered final. Our goal is to resolve all matters through a fair and transparent process.

11. Amendments and Effectiveness of Terms

399ba reserves the right to revise, change or update these Terms at any time. Updated Terms will take effect from the date they are published on the website.

• Users may be notified of significant changes via email or through the platform.
• Continued use of the platform after any changes will be considered as the user's acceptance of the new Terms.
• These Terms will be governed by the applicable laws of Bangladesh.

If any part of these Terms is found to be invalid or unenforceable by a court or authority, the remaining parts will remain fully valid and in effect.