Safe and Responsible Gaming

Responsible Gaming — Your Protection Is
Our Priority

Gaming at 399ba is always for entertainment. We make sure you are playing within safe limits and that you receive the right support if you run into difficulties.

21+ • Play Safe

What Is Responsible Gaming and Why Does It Matter?

399ba believes that online gaming is purely a form of entertainment — not a source of income.

Responsible Gaming means enjoying gaming within your own means and limits. The safety and mental wellbeing of every player on the 399ba platform is our highest priority. We are committed to creating an environment where gaming always stays fun and controlled.

Before taking part in online betting and casino games, keep in mind that winning and losing are both a normal part of the experience. No strategy or system can guarantee a win every time. Placing larger bets to try to recover lost money is therefore a very harmful habit.

To support responsible gaming at 399ba, we provide a range of effective tools and features — such as setting deposit limits, taking a temporary break (Time-Out), and long-term self-exclusion — all designed to help you stay in control of your gaming habits.

Core Principle

Remember this simple principle: gaming is for entertainment, not for earning a living.

Our Protection Tools

399ba provides a number of effective safety features to keep your gaming experience secure and enjoyable.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour wait, while reducing one takes effect instantly.

Time-Out Break

If you need a short break, temporarily suspend your account for anywhere from 24 hours to 30 days. During this time you will not be able to log in or place bets. It gives you the chance to make decisions with a clear head.

Self-Exclusion

If you feel gaming is getting out of control, apply for a permanent self-exclusion lasting from 6 months to 5 years. During this period your account will be completely closed and no promotional emails will be sent.

Gaming History Review

View a complete history of all your bets, wins and losses, and deposits and withdrawals. Analyse your own play patterns to make informed decisions.

Reality Check Alerts

A message will appear at set intervals showing how long you have been playing and how much you have won or lost. These alerts help keep you aware of your situation.

Self-Assessment Test

Are your gaming habits moving in a problematic direction? Use our self-assessment questionnaire to find out for yourself and take the steps you need.

Warning Signs of Problem Gaming

If any of the signs below apply to you, it is time to seek help.

Trying to recover lost money

Thinking about playing just a little more after a loss to make up for it — this is the biggest warning sign of problem gaming.

Feeling restless without gaming

Feeling irritable, anxious, or restless when you are unable to play.

Spending money you need for essentials

Using money meant for rent, food, or other family necessities on gaming.

Spending more time than planned

Planning to play for an hour but ending up playing for several hours and losing track of time.

Hiding from loved ones

Keeping your gaming habits and the extent of your losses secret from family or friends.

Feeling guilt over gaming

Feeling regret or shame after playing, yet still being unable to stop.

Ask Yourself

Ask yourself the questions below. If most of your answers are "yes", please contact us.

  • 1 Is gaming having a negative effect on your work, family, or social life?
  • 2 Do you often end up spending more than your set budget?
  • 3 Do you feel anger, frustration, or stress after a loss?
  • 4 Have you tried to stop gaming but found you could not?
  • 5 Have you taken on debt or borrowed money from others to fund gaming?
  • 6 Have you forgotten to sleep or eat while gaming?
  • 7 Is gaming becoming your only way to find peace of mind?

Simple Tips for Healthy Gaming

Following these simple habits will keep gaming enjoyable at all times.

01

Set a budget

Decide on a maximum spend before you start playing and stick to it firmly.

02

Set a time limit

Allocate a fixed amount of time for gaming and stop when that time is up.

03

Stay calm, not emotional

It is best not to play when you are stressed or feeling low — doing so increases the risk of losses.

04

Take regular breaks

Take a short break every hour. Get up, drink some water, and give your eyes a rest.

05

Do not treat a win as guaranteed

Every game is completely independent and unpredictable. Previous results do not influence the next bet.

06

Avoid alcohol

Gaming under the influence of alcohol or other substances impairs your ability to make decisions.

07

Keep your family informed

Be transparent with your family about your gaming habits — it ensures accountability.

08

Use the tools

Activate the deposit limit or time-out feature when needed — they are there for you.

21+

For those aged 21 and over only

You must be 21 years of age or older to take part in gaming at 399ba. Access for minors is strictly prohibited. We take the necessary steps to verify age and remain vigilant at all times in protecting young people.

Need Help? Get in Touch

If you are struggling with a gaming problem, do not face it alone — the 399ba support team and specialist assistance are always ready.

24/7 Live Chat

Speak directly with our Bengali-language support team at any time. You can also request account restrictions or apply for self-exclusion.

Email Support

Send an email to [email protected] for detailed assistance. Our team is always ready to help you resolve your issue.

Confidentiality Guaranteed

All your communications and information are completely confidential, protected by SSL encryption.

Need Urgent Help?

If you feel that you or someone close to you has a gaming problem, act quickly. Let us know via 399ba's live chat — we can restrict or close your account immediately.

Email: [email protected]

Frequently Asked Questions

Answers to frequently asked questions about responsible gaming.

After logging in to your account, go to the Settings menu and select the "Responsible Gaming" option. From there you can set a daily, weekly, or monthly deposit limit. Reducing a limit takes effect immediately, but increasing one requires a 24-hour waiting period. For further assistance, contact our 24/7 live chat.

Self-exclusion can be set for a period of your choice — from 6 months up to 5 years. During this period it is not possible to reactivate your account. If you wish to return after the period ends, you will need to follow a specific process and complete a cooling-off period.

A time-out is a temporary break — from 24 hours up to 30 days. During this time you cannot play, but your account will be reactivated automatically once the period ends. Self-exclusion is longer-term and applies to more serious situations — it remains in effect from 6 months up to 5 years.

If you feel that a family member or friend is struggling with a gaming problem, start by speaking with them directly and with empathy. Let the 399ba support team know — we can help apply the necessary restrictions to their account. Seeking advice from a professional mental health specialist is also very important.

You must be at least 21 years old to play at 399ba. We verify age at the time of registration. Accounts for minors are not approved, and any such account found will be closed immediately.

Yes, problematic gaming is a recognised behavioural condition. It is not a sign of weakness — it is a health issue for which help should be sought. With timely action, most people can overcome this problem. The 399ba support team will help you take the first step.

Enjoy 399ba Safely

Enjoy 399ba's extensive game collection, sports betting, and live casino while staying within responsible gaming limits.

Browse Casino Games Cricket Betting Slots Games Read FAQ Go to Homepage